Rob Scott Creates ("we" and "us") is the operator of (https://robscottcreates.com)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the back ordered item or if you would prefer for us
to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.

Below is our base domestic Shipping cost:

3. Returns
3.1 Wrong or defected Item(s) Returns
Rob Scott Creates will happily exchange any wrong or defected item(s) sent to you at our expense. If there was an error or defect in your shipment(s) we will do our best to correct this error. Customers will be sent a return label for return shipping. Once returns are received and accepted, we will process an exchange or full refund of the item(s) . We will notify you once this has been completed
through email.                                                                                                          (Rob Scott Creates) will refund the value of the goods returned and shipping

3.2 Return Due To Change Of Mind
Rob Scott Creates will happily accept returns due to change of mind as long as a
request to return is received by us within 30 days of receipt of item and are
returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, we will process a full refund of the item(s) . We will notify you once this has been completed
through email.
(Rob Scott Creates) will refund the value of the goods returned but will NOT refund
the value of any shipping paid.

3.3 Return For Exchange
Rob Scott Creates will happily accept exchanges as long as a request for exchange is
request for exchange is received by us within 30 days of receipt of item(s) and are
returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, we will process the exchange of the item(s) . We will notify you once this has been completed
through email.
(Rob Scott Creates) Customer maybe required to pay for reshipping of exchanged item(s)

4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

4.5 P.O. Box Shipping
Rob Scott Creates will ship to P.O. box addresses using postal services only. We
are unable to offer couriers services to these locations.

4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.


4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.

4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website

7.2 Import Duties & Taxes
For international shipments, import duties & taxes may be required to be paid.
Rob Scott Creates pre-calculate these costs and display them at checkout and give
customers the choice of pre-paying these duties and taxes, or choosing to pay
them seperately upon arrival in your destination country. Rob Scott Creates
encourage customers to pre-pay duties and taxes as pre-paying these will
facilitate a faster delivery time as they will be less likely to be subject to
delays at customs at their destination country.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Rob Scott Creates at the customers expense,
and the customer will receive a refund for the value of goods paid, minus the
cost of the return shipping. The cost of the initial shipping will not be
refunded.

8. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

9. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

10. Customer service
For all customer service enquiries, please email us at robert@robscottcreates.com