Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, yRefund and Returns Policy

Effective date: July 27, 2026

Rob Scott Creates is operated by Augustus Designs Inc. We want customers to receive the correct product in good condition and understand the return rules before placing an order.

Questions or return requests should be sent to Robert@robscottcreates.com.

Physical-Product Return Window

Eligible physical products may be returned when you contact us within 14 days after receiving the order.

To qualify for a return, the item must be:

• Unworn and unused.
• In its original condition.
• Returned with any original tags, packaging, or included materials.
• Accompanied by the order number or other proof of purchase.

Do not send a return before contacting us. Return instructions and the correct return address will be provided after the request is reviewed.

Nonreturnable Products

The following products are generally not eligible for return:

• Customized or personalized products.
• Made-to-order products.
• Digital downloads after delivery.
• Products that have been worn, used, washed, altered, or damaged after delivery.
• Gift cards, if offered.
• Products specifically marked final sale before purchase.

Customized, personalized, and made-to-order products may still qualify for replacement or refund when they arrive defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Orders

Inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at Robert@robscottcreates.com.

Include:

• Your name and order number.
• A description of the problem.
• Clear photographs showing the item and issue.
• Photographs of the shipping package when damage occurred during delivery.

After reviewing the information, we may provide a replacement, refund, store credit, or another appropriate resolution.

Return Shipping

Customers are responsible for return-shipping costs for standard returns.

Rob Scott Creates will cover reasonable return-shipping costs when we confirm that an item arrived defective, damaged, or incorrect.

Original shipping charges are generally nonrefundable unless the return resulted from our error.

Use a trackable shipping service when returning a product. We cannot guarantee receipt of a return package that has no tracking or delivery confirmation.

Refunds

We will inspect the returned product after it arrives. If the return is approved, the refund will be issued to the original payment method.

Please allow time for your bank or card provider to process and post the refund. Processing times are controlled by the financial institution and may vary.

We will notify you if a return or refund cannot be approved and explain the reason.

Exchanges

The fastest way to receive a different item or size is usually to complete an approved return and place a new order.

When an exchange is appropriate, contact us before returning the original product so we can confirm availability and provide instructions.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible.

Cancellation is not guaranteed after an order enters production, fulfillment, or shipping. Customized, personalized, and made-to-order products may not be canceled after production begins.

If we approve a cancellation for a paid order, the refund will be issued to the original payment method.

Digital Downloads

Digital books and other downloadable products become final sale once the download is delivered.

A digital purchase may qualify for assistance, replacement, or refund when:

• The file is defective or corrupted.
• The customer receives a duplicate charge.
• The download cannot be accessed and we cannot provide a working replacement.
• The customer receives the wrong digital product.

Contact Robert@robscottcreates.com with the order number and a description of the problem.

Digital files may not be returned after download, and access does not include permission to share, reproduce, redistribute, upload, or resell the file.

Bandcamp Music Purchases

Music purchases completed through Bandcamp are processed by Bandcamp and are subject to Bandcamp’s applicable purchase, download, and refund procedures.

Contact Bandcamp for problems involving a Bandcamp transaction, account, payment, or download system.

Physical-Order Processing and Shipping

Physical orders generally require 5–7 business days for processing before shipment. Carrier transit time begins after the order ships.

Delivery dates are estimates and may be affected by inventory, production, weather, carriers, or other circumstances outside our reasonable control.

Standard checkout shipping is available within the United States. International customers should contact Robert@robscottcreates.com for a shipping quote before ordering.

If we cannot ship within the promised or legally required period, we will provide any notice, delay-consent, cancellation, or refund options required by applicable law.

Lost or Delayed Packages

Tracking information will be provided when available.

If tracking shows that a package is delayed, contact the carrier first and notify us if additional assistance is needed.

If tracking shows delivery but the package cannot be located, check with household members, neighbors, building management, and the carrier. We will review reasonable requests for assistance, but replacement or refund decisions may depend on the carrier’s investigation and the circumstances of the delivery.

Contact

Rob Scott Creates
Operated by Augustus Designs Inc.
New York, United States
Robert@robscottcreates.comou may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.